Incidents reported on status page for IXICA Communications Inc. https://status.ixica.com/ https://d1lppblt9t2x15.cloudfront.net/logos/4394b552fcefa8ab98a662b2d24bd9f5.gif https://status.ixica.com/ en https://status.ixica.com/incident/980559 Thu, 06 Aug 2026 07:00:16 -0000 https://status.ixica.com/incident/980559#5bf87d803901bca5a5efc47ee6b667e391db4a316611b3e3fb71ad17acda2436 As part of IXICAs on-going efforts to provide our customers and their end users access to a resilient telecom network; we are making some changes to our SIP network. Part of the work involved requires a software update to our public facing session border controller (SBC) cluster. Details of Changes: Beginning August 06, 2026 [03:00 ET/UTC-4] [3 AM ET/UTC-4] IXICA will initiate the software update working alongside engineers from our SBC vendor. During this time our geo-redundant backup SBC will be enabled to act as the primary SBC. Our DNS record sbc1.ixica.com will be repointed to the backup IP address 3.98.134.199. Primary Signalling IP being updated: 169.55.63.65 Back-up Signalling IP taking the role of primary: 3.98.134.199 Media: Can originate from anywhere Please ensure your switches and firewalls are configured to accept/send traffic as indicated above. If you are using our domain record sbc1.ixica.com and are accepting/sending traffic to/from both IPs above, no action is required on your part. Please take note that any in-flight calls will be dropped at the start of the maintenance routine. Any calls that start on the backup network will remain active until they gracefully end. The software update is expected to last ~20 minutes. Our maintenance window is 3:00 to 05:00 ET/UTC-4 (3 AM - 5 AM ET/UTC-4) Upon completion of the update and validation, the primary network will be enabled again and our domain record for sbc1.ixica.com will be pointed back to 169.55.63.65. What to do if you encounter issues: We have carefully planned this change (taking into account all potential scenarios that could cause issues) to ensure a smooth and seamless transition. If you experience any issues, please contact us with as much detail as possible, including an example of a failed call if applicable. Our technical support team is available via email at support@ixica.com. IMPORTANT Following previous network maintenance routines, we have observed that some customer phone systems did not automatically reconnect. If you experience any issues, please refresh your PBX registration to sbc1.ixica.com by either forcing a re-registration or rebooting your phone system. Additionally, some DNS records may not properly respect the TTL on our domain records. As a result, your phone system may continue attempting to register with our primary network, which will be temporarily unavailable during maintenance. In some cases, DNS records may not update promptly when we switch back to the primary network. We recommend monitoring your phone system and, if necessary, using the corresponding IP address as a temporary solution until your DNS record updates. Please inform your end users of this maintenance window as it will affect all voice calls during the maintenance window including 911 calls. If you have any questions or comments regarding this maintenance please feel free to contact us via our support desk email address. Our telephone call centre team is not specialized in this migration and may not have all details. Thank you for your business and continued trust in IXICA for your Telecom needs https://status.ixica.com/incident/975604 Fri, 31 Jul 2026 04:00:01 -0000 https://status.ixica.com/incident/975604#3dc46883b1b8d1ba3706accc9ee3d5e0a2f97f175096f37da3e71c98c9afc4ff What's going on? Planned Network Maintenance: Vancouver Data Center Fiber Infrastructure Upgrade Start: [2026-07-30] 9:00 PM PDT End: [2026-07-30] 11:30 PM PDT Description: In our ongoing efforts to maintain the highest levels of service and network reliability, IXICA will be performing scheduled fiber infrastructure upgrades at our Vancouver Data Center. Impact and Risk: During this maintenance window, customers may experience intermittent connectivity for DIDs within the Vancouver, Edmonton, and Calgary regions. Please note that outbound calling services will remain unaffected and fully operational. If you have any questions or require assistance, please contact our support team at support@ixica.com. https://status.ixica.com/incident/975350 Thu, 30 Jul 2026 06:00:43 -0000 https://status.ixica.com/incident/975350#3a9cf20c1054a156de37089d14d8c08361e6bc94f598bde7fbc252c9fff0954b **What's going on?** Planned network maintenance: IXICA Vancouver Data Center infrastructure upgrade **Description** In our ongoing commitment to providing the highest level of service, IXICA, in coordination with our data center partner, will be performing scheduled network maintenance at our Vancouver facility to facilitate a migration to new routing hardware. **Maintenance Details:** * **Start:** July 29, 2026, at 11:00 PM PDT * **End:** July 30, 2026, at 4:00 AM PDT **Impact:** During this maintenance window, users may experience 15-30 minutes of degraded call quality or intermittent connectivity issues for incoming calls involving DIDs in the Greater Vancouver, Calgary, and Edmonton regions. Please note that outbound calling will remain fully operational and unaffected by this maintenance. Our engineering team is taking all necessary precautions to ensure this upgrade is completed safely and efficiently. We apologize for any inconvenience this may cause and appreciate your patience as we improve our infrastructure. If you have any questions regarding this maintenance, please contact our support team at support@ixica.com. https://status.ixica.com/incident/933530 Wed, 24 Jun 2026 14:13:00 -0000 https://status.ixica.com/incident/933530#31393d99630c543d09de857ce5f9ee355ee728cffef2c5e89b67d73296c25c2c We are currently investigating an issue where new 911 listings and updates submitted through the portal and API are not being processed. UPDATE 2: Listings and updates are now processing UPDATE 1: We have identified a problem at a 911 call centre in eastern Canada, further updates to follow. https://status.ixica.com/incident/912182 Wed, 03 Jun 2026 13:00:00 -0000 https://status.ixica.com/incident/912182#e57ca2b39cc1b86efd54cb6f3dd7d202302f808908cca2fc1149fe451360fb98 UPDATE: Per the ILEC this issue has been resolved. UPDATE: We have received an update from our local ILEC. According to our ILEC Escalation Support, the major outage has been attributed to a cable cut in conjunction with a faulty hardware ring. Their network team is currently working on a network redesign, which involves moving all affected circuits to a new configuration as part of the restoration efforts. At this time, the ETR remains unknown. However, this has been classified as a high priority issue, and the ILEC team is actively working to restore services as quickly as possible. We will continue to provide updates as additional information becomes available. A major outage has been reported in the Windsor region, affecting multiple carriers, including IXICA. However, thanks to IXICA's multi-layered network architecture and built-in redundancies, not all numbers in the area are impacted. The local ILEC has confirmed the outage, and teams are actively working to resolve the issue as quickly as possible. https://status.ixica.com/incident/887276 Wed, 13 May 2026 09:00:38 -0000 https://status.ixica.com/incident/887276#55a33c6e1ce0cbbc2d0bc47e707db4fb358da9da75aab100083a3a6469401f21 Maintenance completed https://status.ixica.com/incident/887276 Wed, 13 May 2026 07:00:38 -0000 https://status.ixica.com/incident/887276#875fcf01915db1e7853ac039f64324d6a1fa8e892783fdf8da4d29ef4dd5f28e As part of IXICAs on-going efforts to provide our customers and their end users access to a resilient telecom network; we are making some changes to our SIP network. Part of the work involved requires a software update to our public facing session border controller (SBC) cluster. Details of Changes: Beginning May 13, 2026 [03:00 ET/UTC-4] [3 AM ET/UTC-4] IXICA will initiate the software update working alongside engineers from our SBC vendor. During this time our geo-redundant backup SBC will be enabled to act as the primary SBC. Our DNS record sbc1.ixica.com will be repointed to the backup IP address 3.98.134.199. Primary Signalling IP being updated: 169.55.63.65 Back-up Signalling IP taking the role of primary: 3.98.134.199 Media: Can originate from anywhere Please ensure your switches and firewalls are configured to accept/send traffic as indicated above. If you are using our domain record sbc1.ixica.com and are accepting/sending traffic to/from both IPs above, no action is required on your part. Please take note that any in-flight calls will be dropped at the start of the maintenance routine. Any calls that start on the backup network will remain active until they gracefully end. The software update is expected to last ~30 minutes. Our maintenance window is 3:00 to 05:00 ET/UTC-4 (3 AM - 5 AM ET/UTC-4) Upon completion of the update and validation, the primary network will be enabled again and our domain record for sbc1.ixica.com will be pointed back to 169.55.63.65. What to do if you encounter issues: We have carefully planned this change (taking into account all potential scenarios that could cause issues) to ensure a smooth and seamless transition. If you experience any issues, please contact us with as much detail as possible, including an example of a failed call if applicable. Our technical support team is available via email at support@ixica.com. IMPORTANT Following previous network maintenance routines, we have observed that some customer phone systems did not automatically reconnect. If you experience any issues, please refresh your PBX registration to sbc1.ixica.com by either forcing a re-registration or rebooting your phone system. Additionally, some DNS records may not properly respect the TTL on our domain records. As a result, your phone system may continue attempting to register with our primary network, which will be temporarily unavailable during maintenance. In some cases, DNS records may not update promptly when we switch back to the primary network. We recommend monitoring your phone system and, if necessary, using the corresponding IP address as a temporary solution until your DNS record updates. Please inform your end users of this maintenance window as it will affect all voice calls during the maintenance window including 911 calls. If you have any questions or comments regarding this migration please feel free to contact us via our support desk email address. Our telephone call centre team is not specialized in this migration and may not have all details. Thank you for your business and continued trust in IXICA for your Telecom needs