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Resolved

Upstream carrier experiencing call routing issues

Sep 25, 2026 at 3:05pm UTC
Affected services
CANADA

Resolved
Sep 25, 2026 at 3:55pm UTC

Service restored at 11:15 am EDT per the upstream carrier

Created
Sep 25, 2026 at 3:05pm UTC

We are currently investigating reports of call failures caused by an upstream carrier. This may result in intermittent issues with inbound call traffic on a subset of the IXICA network in eastern Canada. We are monitoring the situation closely and will provide further updates as more information becomes available.