Dear Valued Customer,

IXICA Communications would like to inform you of scheduled network maintenance being performed by one of our upstream network providers.

The maintenance involves a network service migration that will temporarily interrupt connectivity with the affected upstream provider.

Maintenance Details

Date: Tuesday, November 10, 2026
Start Time: 12:01 AM Eastern Time (EST)
End Time: 6:00 AM Eastern Time (EST)
Expected Upstream Interruption: Approximately 60 minutes

Affected Geographic Areas

This maintenance may impact a subset of inbound and outbound calls associated with the following provinces:

-Manitoba

-Ontario

-Quebec

-Nova Scotia

Not all calls within these provinces will be affected. The potential impact is limited to call traffic that would normally traverse the affected upstream provider.

Potential Service Impact

IXICA maintains redundant upstream carrier connectivity to support service continuity during planned maintenance and unexpected network disruptions.

During this maintenance, the affected upstream provider is expected to experience approximately 60 minutes of service interruption. IXICA's alternate carriers will remain available to handle call traffic during this period.

However, brief service disruptions may occur as network routing converges and traffic transitions to alternate carriers. During these transitions:

-Some active calls may be unexpectedly disconnected.

-New inbound or outbound call attempts may temporarily fail.

-Brief call routing interruptions may occur during the initial failover or subsequent restoration of the affected upstream connection.

Once routing convergence is complete, affected call traffic is expected to continue through IXICA's redundant carrier infrastructure.

Network Monitoring

IXICA's Network Operations team will monitor network connectivity and call routing throughout the maintenance window to minimize potential customer impact.

Although our redundant infrastructure is designed to maintain service availability, we cannot guarantee completely uninterrupted calling during the transition periods.

No action is required from customers.

We appreciate your understanding and apologize for any inconvenience this scheduled maintenance may cause.

Sincerely,
IXICA Network Operations
IXICA Communications Inc.