As part of IXICAs on-going efforts to provide our customers and their end users access to a resilient telecom network; we are making some changes to our SIP network. Part of the work involved requires a software update to our public facing session border controller (SBC) cluster.

Details of Changes:

On November 12, 2026 between 3 AM and 5 AM ET we will perform a software patch to our public facing SBC. The expected downtime is 5-10 minutes during which call processing will not be available on our primary SBC.

IMPORTANT

Please inform your end users of this maintenance window as it will affect all voice calls during the maintenance window including 911 calls on our primary network.

If you have any questions or comments regarding this maintenance please feel free to contact us via our support desk email address. Our telephone call centre team is not specialized in this migration and may not have all details.

Thank you for your business and continued trust in IXICA for your Telecom needs

What to do if you encounter issues:

We have carefully planned this change (taking into account all potential scenarios that could cause issues) to ensure a smooth and seamless transition. If you experience any issues, please contact us with as much detail as possible, including an example of a failed call if applicable.

Our technical support team is available via email at support@ixica.com.