Maintenance ended

As part of IXICAs on-going efforts to provide our customers and their end users access to a resilient telecom network; we are making some changes to our SIP network. Part of the work involved requires a software update to our public facing session border controller (SBC) cluster.

Details of Changes:

Beginning May 13, 2026 [03:00 ET/UTC-4] [3 AM ET/UTC-4] IXICA will initiate the software update working alongside engineers from our SBC vendor. During this time our geo-redundant backup SBC will be enabled to act as the primary SBC. Our DNS record sbc1.ixica.com will be repointed to the backup IP address 3.98.134.199.

Primary Signalling IP being updated: 169.55.63.65
Back-up Signalling IP taking the role of primary: 3.98.134.199
Media: Can originate from anywhere

Please ensure your switches and firewalls are configured to accept/send traffic as indicated above. If you are using our domain record sbc1.ixica.com and are accepting/sending traffic to/from both IPs above, no action is required on your part. Please take note that any in-flight calls will be dropped at the start of the maintenance routine. Any calls that start on the backup network will remain active until they gracefully end.

The software update is expected to last ~30 minutes. Our maintenance window is 3:00 to 05:00 ET/UTC-4 (3 AM - 5 AM ET/UTC-4)

Upon completion of the update and validation, the primary network will be enabled again and our domain record for sbc1.ixica.com will be pointed back to 169.55.63.65.

What to do if you encounter issues:

We have carefully planned this change (taking into account all potential scenarios that could cause issues) to ensure a smooth and seamless transition. If you experience any issues, please contact us with as much detail as possible, including an example of a failed call if applicable.

Our technical support team is available via email at support@ixica.com.

IMPORTANT

Following previous network maintenance routines, we have observed that some customer phone systems did not automatically reconnect. If you experience any issues, please refresh your PBX registration to sbc1.ixica.com by either forcing a re-registration or rebooting your phone system.

Additionally, some DNS records may not properly respect the TTL on our domain records. As a result, your phone system may continue attempting to register with our primary network, which will be temporarily unavailable during maintenance. In some cases, DNS records may not update promptly when we switch back to the primary network.

We recommend monitoring your phone system and, if necessary, using the corresponding IP address as a temporary solution until your DNS record updates.

Please inform your end users of this maintenance window as it will affect all voice calls during the maintenance window including 911 calls.

If you have any questions or comments regarding this migration please feel free to contact us via our support desk email address. Our telephone call centre team is not specialized in this migration and may not have all details.

Thank you for your business and continued trust in IXICA for your Telecom needs